Shipping policy
Welcome to Chaken.in! We are committed to delivering your orders promptly and efficiently. Please review our shipping policy below to understand our processes and procedures.
1. Shipping Destinations
We currently ship to addresses within India. Unfortunately, we do not offer international shipping at this time.
2. Shipping Methods and Delivery Times
We offer various shipping methods to meet your needs:
- Standard Shipping: Typically delivered within 5-7 business days.
- Express Shipping: Typically delivered within 2-3 business days.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping method selected. The final shipping cost will be displayed at checkout before you complete your purchase.
4. Order Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order on the carrier's website.
6. Shipping Address
Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Shipping Restrictions
Certain items may have shipping restrictions due to regulatory or safety reasons. If an item cannot be shipped to your location, you will be notified during the checkout process.
8. Damaged or Lost Packages
If your package is lost or damaged during transit, please contact us immediately at info@chaken.in. We will work with the carrier to resolve the issue and ensure you receive your order.
9. Delays
While we strive to ensure timely delivery of your order, there may be delays due to unforeseen circumstances such as natural disasters, holidays, or other events. We appreciate your understanding and patience in such cases.
10. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
Email: info@chaken.in